(323) 825 2518

Mon - Fri, 9AM - 5PM (PST)

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1.  Privacy Policy

This privacy policy discloses the privacy practices for
This privacy policy applies solely to information collected by this website.
It will notify you of the following:


  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

  • What choices are available to you regarding the use of your data.

  • The security procedures in place to protect the misuse of your information.

  • How you can correct any inaccuracies in the information.

1.1.   Information Collection, Use, and Sharing

1.1.1. We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

1.1.2. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

1.1.3. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

1.1.4. We will use the e-mail you provided while purchasing the product continue to inform you of the relevant sales, products, events and new information concerning our company as well as special coupons.

1.1.5. If you wish not to receive advertisements via e-mail, unselect the option of receiving such mail at the time of the purchase. Also, if you have authorized us to send you advertisements and commercial information via e-mail please respond to the e-mail sent asking to opt-out of our mailing list, and we shall do so immediately.

1.1.6. We will maintain a separate mailing date base for important information such as RECALL notifications etc.

1.2.  Security

1.2.1. This website and the purchases done using the site are all secure by SSL technology allowing for the highest level of security.

1.2.2. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

1.2.3. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

1.2.4. No sensitive information (such as credit card information) will be saved on our website.

1.3.  Updates

1.3.1. Our Privacy Policy may change from time to time and all updates will be posted on this page.

1.3.2. If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at


1.4.  Orders

1.4.1. We request information from you while placing an order. To buy from us, you must provide contact information (such as name and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

1.4.2. We promise no personal or private information collected will be made available to any third parties, except the aforementioned companies and any public government or state organ under applicable law.

1.5.  Sharing

1.5.1. We use an external shipping company to ship orders, and a credit card processing company to bill users for goods and services and may partner with another party to provide specific services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes except for the purpose of providing these services and in particularly filling your order.

1.6.  Links

1.6.1. This web site may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

1.7.  Surveys & Contests

1.7.1. From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

2.  Shipping and Deliveries

2.1. Orders will be processed to be delivered within 2 business days from day of order was received.

2.2. Orders received on our website later than 5:00 p.m. (PST), will be considered as having been placed on the following business day.

2.3. Deliveries will be made by external third party carriers; these carriers will receive customer information necessary for the purpose of the delivery only.

2.4. Customers will be provided with a tracking number that will be generated and sent with the purchase invoice, after the purchase has been confirmed. 

2.5. Shipping fees within the United States will be determined in accordance with the carrier fees rate charged for that particular state and zip code, unless decided otherwise by EcoMotion Bikes.

2.6. In cases in which the product purchased has gone out of stock, the transaction will be canceled and the customer will not be charged. A representative will also contact the customer in order to allow for an order of a substitute product that is available in stock (with the appropriate refund, or additional charge to the original purchase price in accordance with the substitute product price).

2.7. Shipping address must match the Billing address. The Company reserves the right to cancel the transaction in the event of a discrepancy between the Shipping and Billing addresses.

3.  Return/ Replace policy for products purchased on site:

3.1. Replace / Repair of damaged/defective unused products:

If you have received a product that you believe is not working/ one of which's components are malfunctioning, please contact us via e-mail at and state the following details:

  • Name and phone number for contact.

  • Description of the issues you are having with the product.

  • Date of purchase.

  • Date the product was received.

  • You must also attach a photo of the damaged part/ of the problem.

  • An invoice you have received at the time of purchase.

Our representative will call you to attempt to solve the problem and/or to schedule a replacement.

3.1.1. In cases in which the damaged/defective component is replaceable, is not an integral part of the bicycle, according to our discretion, and its replacement does not require special technical knowledge, the replacement component will be sent to you and a representative will guide you through the process of the replacement by the phone.

3.1.2. In cases in which the damaged/ defective component is irreplaceable and/or is an integral part of the bicycle,  and/or its replacement requires special technical skills ( That is according to EcoMotion Bikes discretion only), our representative will coordinate a product replacement. In such cases the following guidelines apply:

  • Product is to be returned unused, in substantially as good condition as you received it, in its original casing along with all the accompanying components.

  • The collection and replacement of the defective product will be done by a representative of our company or by a carrier company.

  • Customers will not be charged any collection fees or handling fees or any other fees.

  • In cases in which the product has been sold out, the product will be repaired and return to the customer in substantially good condition as received by the company.

3.2.  Replace / Return of unused products:

We allow for a return/ replacement of products that were not in use within 7 days from the day they were received

Contact us via e-mail at state the following details:

  • Full name and phone number for contact.

  • Reason for return/ replacement request.

  • Date of purchase.

  • Date product was received.

  • A copy of the invoice you received when purchasing the item.

Our Representative will contact you in order to coordinate the return/ replacement of the product.

3.2.1.  Return of preference Return of product requirements: Preference refunds are refunds for returns made for any reason that is not receipt of damaged/defective product. The product must by in substantially as good condition (not used) as you received it and should be returned in its original casing along with all the accompanying components. The return of the product is under the customer's responsibility only. The shipping/ delivery fees will be borne by the customer. Moreover, EcoMotion Bike  will not hold responsible for any damage and / or loss and / or theft of products and/ or its parts etc. that occurs during shipping. Original shipping and handling fees are non-refundable for preference returns. All preference returns are subject to a 15% restocking and handling fees, which will be deducted from the refund.

3.2.2.  Replacement of Preference Return of products requirements: Preference replacements are replacements for returns made for any reason that is not receipt of damaged/defective product. The product must by in substantially as good condition (not used) as you received it and should be returned in its original casing along with all the accompanying components. The replacement of the product will be done by a carrier company that will collect and replace the product as soon as possible. The shipping/ delivery fees (of collection as well as the replacement of the product) will be borne by the customer, according to the rates of the carrier company. EcoMotion Bikes will not hold responsible for any damage and / or loss and / or theft of products and/ or its parts etc. An offsetting of fees through either deduction or additional fees could be required, in accordance with the price of the new product delivered as replacement. First time Preference Return Replacements will not be charged any handling or Restocking fees, in cases in which products are replaced more than once then clause of this Terms and Conditions Policy shall apply.

3.2.3. Products purchased through resellers or retailers will be governed by the terms and conditions of that reseller. No claims and/or demands shall be made towards EcoMotion Bikes regarding the policy of an external retailer.

3.2.4. This entire clause shall be effective in cases in which customers have submitted a request for a refund or replacement of a product under Clause 2.2 of this Terms and Conditions Policy, but upon inspection where found to not be defective or damaged.

4. Limited Warranty

4.1.  EcoMotion Bikes extends one-year warranty for all of the parts of its products (two-years for the frames & motors), subject to the following provisions:

4.2.  Warranty will be extended upon registration by the customer in our website that will include the uploading of the invoice, in order for the customer to be eligible for the warranty. This must be done within 24 hours from day of the purchasing of the product. 

4.2.1. Notice, if you have purchased the product on this website, there is no need to register your product, we will do it for you!

4.2.2. In case you have encountered difficulties registering please contact us at the e-mail

4.3. In case your product was purchased through resellers or retailers and you wish to activate your warranty, please contact the reseller or retailer from which you have purchased the product.

4.3.1. In case your product was purchased through our website and you wish to activate your warranty, please contact us at the e-mail and make available the following information:

  • Name and phone number for contact.

  • Specification of the malfunction/ problem that requires activation of warranty.

  • Date of purchase.

  • Date product was received.

  • An invoice of the purchase.

Our representative will contact you as soon as possible in order to diagnose the failure and  provide you with a solution for your product. In cases in which you have requested the product to be collected and returned from repair be done by a carrier company, you shall be charged delivery fees for the collection and return of the product by the carrier company or directly by the company, according to the carrier company’s tariff.

In such cases, the product should be packed within a sealed carton, preferably the original casing in which it was delivered (which is sized to fit the product). EcoMotion Bikes will not hold responsible for any damage and / or loss and / or theft of products and/ or other parts etc. In cases in which you have delivered the product for repair at our facilities (after prior coordination of such delivery with our representatives) no fees will be charged. However, customers should be advised that the repairs can take several days and may not be performed at the facility at the day of delivery.

We guarantee repairs to take no longer than 5 business days from the time the product was received by us.

4.3.2. Repairs within warranty will not require any fees, except delivery fees, in cases in which a carrier company was used.

4.4. The Customer hereby waives all and any demands or claims towards EcoMotion Bikes, If the product was not registered in our website.
However, EcoMotion Bikes will inform all of its retailers and resellers that they must register the products at the time of the sale, and that the final customer will not be prevented from bringing forth claims or demands towards the retailers/ resellers if such retailers fail to do so.

4.5. Warranty does not extend to damage/ defects caused by misuse of the product, or the ordinary or reasonable wear and tear of components (including but not limited to: tires, tubes or cables), as a result of negligence and/or accident and/or force major/ and/ or abuse, and/or neglect, and/or improper assembly by customer and/or failure to follow normal maintenance and/ or storage procedures.

4.6. Warranty shall be voided in such cases in which the product was repaired by an uncertified person.

4.7. Warranty shall be voided in such cases in which damage was caused by the removal or addition of parts not certified by the company and/or adding uncertified parts to the product.

4.8. Warranty shall not be in effect and shall be voided if the product is use for any purpose other than the purpose of electric bicycles as defined by Chapter 568 of A.B. 1096. (CA state law)

4.9. The battery or any other party of the product must not be disassembled and/or punctured! such actions are extremely dangerous and may lead to severe injury ! they shall also bring about the immediate voidance of warranty.

4.10. The product must not be used in water.

4.11. The product is meant for private use only; commercial use of the product shall void the warranty.

4.12. We do not offer warranty extensions.

4.13. This warranty is limited to the aforementioned replacement and repair, and is subject to our sole discretion of whether components should be repaired or replaced.

4.14. Repairs outside the warranty shall be priced at the business rates of the businesses at which the product was purchased.

5.  Liability

5.1. The customer shall hold EcoMotion Bikes and/or its owners and/or its employees and/or its representative and/or anyone acting on its behalf harmless for any damage and/or injury and/or loss and/or death due to misuse or negligent use of a product or due to force major and/or due to any other reason caused by the customer and/ or user/ and/ or third party and/ or affected the customer and/ or user and/ or third party.

5.2. The sole and total liability for the use of the product is borne by the customer/user.

5.3. The customer must maintain and follow all relevant vehicle code provisions as well as follow all traffic signs and signals, including the bikeway signs, markers, and traffic control devices established by the Department of Transportation.

5.4. Products must not be used while under the influence of drugs and/or alcohol and/or any other mind altering substances.

5.5. The use of products is subject to the applicable federal law and state law in which they are used.


All rights reserved to EcoMotion Bikes.